Privacy Policy

What we collect

• Account details — your name, email, mobile number, pickup address and detergent preference.
• Membership details — your plan, pickup schedule, pickup history and support requests.
• Payment details — handled by Stripe. We see only the card brand, last four digits and payment status; we never store your full card number.
• Waitlist emails — if you ask to be notified when we reach your area.

Why we use it

To run your membership: schedule and complete pickups, process payments, send pickup reminders, confirmations, billing notices and service updates, and answer your questions. We do not sell your personal information, and we don't send marketing from other companies.

Who we share it with

Only the service providers we need to operate: Stripe for payments, our email delivery provider for member emails, and our hosting and database provider. Our drivers see the name, address and phone number needed to complete your pickup. We may disclose information if required by law.

How long we keep it

We keep account and pickup records while you're a member and for a reasonable period afterwards to meet tax and accounting obligations. Waitlist emails are kept until you ask us to remove them.

Your choices

You can view and update your details at any time from your account. Email team@sortedlaundry.club to request a copy of your data, correct it, or have it deleted. California residents may exercise their rights under the CCPA by contacting us at the same address; we will not discriminate against you for doing so.

Security and children

Access to member data is restricted to the Sorted team and protected by authentication and database access rules. Sorted is not intended for children under 13, and we don't knowingly collect their information.

Contact

Sorted Laundry, Encinitas, CA · team@sortedlaundry.club · 619.895.8384